Shipping Policy

📝 Order Processing

Business Hours:
Monday through Friday, 9:00 AM – 6:30 PM (EST), excluding U.S. federal holidays.

Daily Order Cut-Off:
Orders placed before 5:00 PM EST are typically processed on the same business day. Orders submitted after 5:00 PM EST, on weekends, or during holidays will be processed on the next business day.

Order Confirmation:
A confirmation email is automatically sent immediately after checkout to acknowledge your purchase.

Busy Periods:
During holidays, special promotions, or high-demand seasons, processing times may be extended slightly.

🎄 Holiday Fulfillment Schedule

Order processing and fulfillment are temporarily paused on major U.S. federal holidays, including:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day (July 4)
• Labor Day
• Thanksgiving Day

Orders placed during these holidays will be handled on the next available business day.

📦 Shipping Rates & Carriers

Shipping Fee:
A flat shipping rate of $9.95 per order, with no minimum purchase required.

Shipping Partners:
We ship using trusted carriers such as USPS, DHL, EMS, and reputable local courier services to ensure safe and reliable delivery.

⏳ Handling & Delivery Timeframes

Order Handling Time: 1–5 business days.

Estimated Transit Time: 7–15 business days after shipment.

Estimated Total Delivery Time: Handling time plus transit time.

Please note:

• Orders containing multiple items may ship in separate packages.
• Delivery timelines may be longer during peak shopping seasons.

🌐 Shipping Coverage

Pryndora currently ships only within the 48 contiguous United States. We do not ship to:

• Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
• APO/FPO military addresses
• International destinations

A valid U.S. street address is required to complete your order.

📍 Shipping Address Responsibility

Customers are responsible for ensuring shipping details are accurate at checkout. Pryndora is not liable for:

• Deliveries made to incorrect or incomplete addresses provided by the customer
• Lost packages caused by address forwarding or redirection
• Returned shipments due to address errors

Additional shipping charges may apply if an order must be reshipped because of incorrect address information.

🔎 Order Tracking

• Once your order has shipped, a tracking link will be sent to your email address.
• Tracking updates may take 1–2 business days to appear after shipment.
• If you do not receive the tracking email, please check your spam or junk folder.

🤝 Customer Support

If you have any questions regarding shipping, delivery status, or your order, please contact us and include your order number for faster service.

📧 Email: [email protected]
📞 Phone: +1 (775) 285-9029
🏠 Address: 1101 Wright Blvd, Baytown, TX 77520, United States
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)