Order Changes & Cancellations Policy

Last updated: November 25, 2025

At Pryndora.com, we understand that customers may occasionally need to adjust or cancel an order. To ensure fairness and operational clarity, the following policy explains when changes or cancellations are possible and how they are handled.

1. Change & Cancellation Timeframe

Orders may be changed or canceled within 12 hours of being placed.
Requests must be submitted before the order enters production, packaging, or shipping.
Once an order has moved into fulfillment or has been shipped, no changes or cancellations can be accepted.

2. How to Submit a Change or Cancellation Request

To request a modification or cancellation, please contact us as soon as possible and include your order number and request details:

📧 Email: [email protected]
📞 Phone: +1 (775) 285-9029

Our support team will review your request and confirm whether it can be accommodated based on the current order status.

3. Orders That Have Already Shipped

If your order has already been processed, packaged, or shipped:

The order cannot be canceled or modified.
Shipping addresses, product selections, and quantities cannot be changed after shipment.

Please accept delivery and refer to our Returns Policy if you wish to request a return after receiving the item.

4. Fees & Refunds

Free Cancellations: Orders canceled within the 12-hour window qualify for a full refund.
After Processing: If a cancellation is requested after processing has started but before shipment, a restocking fee may apply.
Shipping Fees: Shipping costs are non-refundable once an order has shipped.

5. Common Order Change Situations

Shipping Address Updates: Address changes are only possible within 12 hours of purchase. After that, customers must follow the Returns Policy once the item is delivered.

Item or Variant Changes: Requests to change size, color, or product are accepted within 12 hours. After this period, customers should cancel the order (if eligible) and place a new one.

6. Customer Support

If you have questions regarding order changes or cancellations, our support team is happy to assist during business hours.

📧 Email: [email protected]
📞 Phone: +1 (775) 285-9029
🏠 Address: 1101 Wright Blvd, Baytown, TX 77520, United States
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Pryndora: Transparent Orders. Fair Policies. Reliable Service.