Refund Policy

1. Refund Eligibility & Processing

• Inspection First: Refunds are initiated only after returned items are received and carefully inspected.
• Processing Time: Approved refunds are processed within 10 business days after inspection.
• Original Payment Method: Refunds are issued back to the same payment method used at checkout (PayPal).
• Confirmation Email: You will receive an email notification once your refund has been successfully processed.
• Bank Processing Time: Depending on your bank or payment provider, funds may take an additional 2–3 business days to appear in your account.

Important Notice: Shipping and handling fees are non-refundable, except in cases where we shipped the wrong item, or a refund is required by applicable law.

2. Order Cancellations

Free Cancellation Window: Orders may be canceled within 12 hours of purchase at no cost.

Full Refund Guarantee: If your cancellation request is received within this timeframe and the order has not yet entered production or shipping, a full refund will be issued immediately.

After 12 Hours: Once an order has begun processing or has shipped, cancellation cannot be guaranteed. In such cases, you must follow our Returns Policy after delivery to request a refund.

3. Refund Exceptions & Special Conditions

To ensure fairness and prevent misuse, the following conditions apply:

• Non-Approved Returns: Items returned in unacceptable condition (used, worn, damaged, missing original packaging, or without proof of purchase) may be rejected and returned to the customer without refund.
• Personalized & Hygiene-Sensitive Items: Customized products and hygiene-sensitive items are considered final sale once opened and are not eligible for refunds.
• Unauthorized Returns: Any return sent without prior approval or a valid return authorization may be refused and will not qualify for a refund.

4. Contact & Customer Support

If you have questions about refunds or cancellations, our support team is ready to assist you. Please include your order number for faster service.

📧 Email: [email protected]
📞 Phone: +1 (775) 285-9029
🏠 Address: 1101 Wright Blvd, Baytown, TX 77520, United States
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)