Returns Policy

1. Definitions

Company: Pryndora (Conrad Walden)
Address: 1101 Wright Blvd, Baytown, TX 77520, United States
Phone: +1 (775) 285-9029
Products: Items available for sale on Pryndora.com
Orders: Purchases made through our website
Website: https://pryndora.com
Customer / You: Any individual or entity placing an order on Pryndora.com

2. Return Window & Order Cancellations

• Return requests must be submitted within 30 days of delivery.
• Return authorization is required before sending any item back. Unauthorized returns will not be accepted.
• Once your return is received and inspected, approved refunds will be issued within 10 business days to the original payment method (Paypal).

3. How to Request a Return

To initiate a return, please contact our support team and include your order number and reason for return:

Email: [email protected]
Phone: +1 (775) 285-9029
Address: 1101 Wright Blvd, Baytown, TX 77520, United States

Our support team operates Monday – Friday, during standard business hours (EST).

4. Return Eligibility Conditions

Returned items must meet all of the following criteria:

• Purchased within the last 30 days
• Unused, unworn, and unwashed
• Returned in original condition, packaging, and with all tags (if applicable)
• Accompanied by proof of purchase or order confirmation

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Clearance or final-sale items
• Items that have been opened or used where hygiene or safety is a concern

5. Return Shipping Policy

Return Address: 1101 Wright Blvd, Baytown, TX 77520, United States

• If your item is damaged, defective, or incorrect, Pryndora will provide a prepaid return shipping label. (Returns cost: $0.00)
• If the return is due to customer preference or ordering error, return shipping costs are the responsibility of the customer.
• We strongly recommend using a trackable and insured shipping method, as we are not responsible for lost return packages.

6. Gift Returns

• If an item was purchased as a gift and shipped directly to you, eligible returns will be issued as store credit.
• If the item was not marked as a gift, refunds will be processed to the original purchaser’s payment method.

7. Refund Processing

• You will receive an email notification once your return has been received and inspected.
• Approved refunds are processed back to the original payment method (Paypal) within 10 business days.
• Processing times may vary depending on your bank or payment provider.

8. Need Assistance?

📧 Email: [email protected]
📞 Phone: +1 (775) 285-9029
🏠 Address: 1101 Wright Blvd, Baytown, TX 77520, United States
🕒 Support Time: Monday – Friday, 9:00 AM – 6:30 PM (EST)